Thank you for shopping with Sevenrock! We understand that sometimes a product may not meet your expectations, and we are here to assist you with the return process.
Return Policy
We have a 14-day return policy, in accordance with the legal requirements. This means that you have 14 days from the date of receiving your item to request a return.
Eligibility for Return
In order to be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Initiating a Return
To start the return process, please contact us at sevenrockleather@gmail.com. Our customer service team will guide you through the necessary steps. Please note that returns must be sent to the following address: Croatia, 10040 Zagreb, Papucka 7
Return Shipping
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please ensure that you follow these instructions carefully. Returns sent without prior authorization will not be accepted.
Exchanges
If you wish to exchange your item for a different size, color, or style, we recommend returning the original item and making a separate purchase for the desired item. This is the fastest way to ensure that you receive the product you want.
European Union Cooling Off Period
If your merchandise is being shipped to a European Union country, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply for these returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sevenrockleather@gmail.com for further assistance.
We value your satisfaction and are committed to providing a smooth and hassle-free return experience. If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team.
